Frequently Asked Question
Do I need to pay Vat?
Our customers must pay Sales Tax , importing fees, duties, or VAT(Valued Additional Tax).
If purchasing from outside the USA , we recommend contacting your local customs office for more information regarding your country's customs policies.
How long will it take to get my order?
It depends on where you are. Our Order cutoff time is 8:00 PM EST. Orders processed here will take 1-3 business days. Order transit time is 5 to 8 business days ( Monday-Saturday). Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
For customers from the U.S., Most items go by truck freight. Otherwise we use UPS to deliver the product.
Can I return my product?
We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Just email us directly, and we’ll take you through the process.
How long is the return window for products?
Return window - 30 days.
How can customers return your products?
Repackage items and fasten large items on their original pallet or box. Crating services maybe available for a fee if pallet was disassembled.
How will customers get the return label?
For defective products, Please contact us, then we will email you. Customer remorse, it's the customer's responsibility
What condition product are you receiving in return?
Return product conditions should be the same condition and packaging that you received it.
What is the restocking fee?
20% restocking fee.
Who bears the shipping cost?
- Defective products - No cost. We will cover that cost for you.
- Customer remorse: Actual cost of return shipping.